Payment Policy
Accepted Methods:
- PayPal
- Credit Cards
- Wire Transfer (Manual TT) via eBay Managed Payment Service
Deadline:
- Payment must be made within 3 days of auction win. Failure to comply may result in the cancellation of the sale and relisting of the item.
Contact for Payment Queries:
- For inquiries, please reach out through eBay messages.
eBay Managed Payment Details:
- PayPal supports various options: credit cards, debit cards, Apple Payment, Google Payment, bank accounts, and e-checks.
- Currency conversion is automated for listings in foreign currencies.
- High-value items may require manual TT payments.
Import Duties:
- Buyers are responsible for custom clearances, VAT, and import duties in their respective countries.
Shipping Address:
- Items are shipped to the address provided at the time of payment. Please verify your eBay shipping address prior to payment.
- Address changes must be communicated through eBay messages immediately after payment.
Order Tracking:
- Tracking details provided post-dispatch.
Customer Satisfaction:
- We strive for complete customer satisfaction. Please contact us with any concerns.
---
Shipping Policy
Dispatch Time:
- Within 2 working days for standard orders.
- Within 3 working days for freight-heavy items.
Shipping Service:
- Worldwide shipping via DHL, FedEx, or UPS (DAP basis).
Buyers Responsibility:
- Payment of customs clearance, import duties, VAT, and other fees as determined by eBay or authorities.
Order Tracking:
- Provided after dispatch.
Address Policy:
- Shipped to the address provided at payment. Address changes must be communicated before dispatch.
Delivery and Responsibility:
- Estimated delivery time: 7 working days from UAE (subject to delays due to customs or international shipping policy changes).
- We are not responsible for changes in delivery terms, address alterations, or lost items post-dispatch.
Non-Receipt of Order:
- Contact us if the order is not received within the estimated delivery time.
---
Feedback & Customer Care
Positive Feedback:
- We aim for 100% positive feedback. Satisfied customers are encouraged to leave positive feedback and a 5-star rating.
Communication and Resolution:
- Please contact us for any order-related concerns before leaving negative or neutral points de vente feedback.
- We commit to resolving issues, which may include replacements or refunds.
Return Policy:
- We offer a 30-day return policy on most items. Contact us for return instructions.
Shipping Concerns:
- Contact us for any shipping-related issues.
Customer Satisfaction and Improvement:
- Customer satisfaction is our priority. We welcome suggestions for improvement via eBay messages.
---
Return Policy
Timeframe and Condition:
- 30-day return policy from the date of delivery.
- Items must be returned in original condition, including packaging and accessories.
Communication and Refunds:
- For returns, contact us for instructions and the return address.
- Refunds issued post inspection. Restocking fees may apply if the item is not in its original condition.
Return Shipping Costs:
- Seller covers return shipping for valid reasons.
- Buyer covers return costs for personal preference returns (e.g., wrong item choice, change of mind).
---
About Us
HRF INTERNATIONAL:
- A leading stockist and supplier of ship machines, industrial machinery and parts, based in UAE.
- Committed to timely service, customer satisfaction, and providing innovative solutions in the marine industry.
- Offers a comprehensive range of products and services, constantly expanding to meet customer needs.
- Your trusted source for spare parts, machines, and custom solutions in the marine sector.
Contact us for more information and assistance.
